Occasionally failures and problems will arise in the field that may require more technical expertise than can be provided over the telephone or an older unit may need repair or options added that the customer does not want to do.  In these cases, HindlePower will issue a Return Material Authorization (RMA) form.  The return process has been streamlined to just a few steps to help us handle your return as quickly as possible.  We strive to notify the customer that we have received their unit the same day that the unit arrives.  Secondly, we notify our customer within twenty-four (24) hours of the final disposition.

Our return process starts in the HindlePower sales or service department, with a determination that a return is necessary.  A return form is generated and assigned a unique RMA number.  A copy of the form is then faxed or e-mailed to our customer with shipping instructions.  As soon as the return arrives at our receiving door, the unit is scheduled for evaluation in the test bay.  The tester sends a written evaluation of the unit to the sales department, who then determines the disposition and contacts the customer.

The customer then provides a purchase order, if applicable, for the repair.  A sales order is written that corresponds to the disposition, and a job order for the repair is executed.  As quickly as possible, your charger, an initial failure analysis report, a new operating manual, and a new production test data report are then all shipped back to you or your customer.

When calling in for a RMA, or advising your customer, please have the following available:

1)  model number of unit
2)  serial number of unit
3)  specific problem
4)  a name and number of the person directly involved with the unit
5)  shipping address for the return

If you have any product return concerns please contact:

Rich Fauerbach (Technical Service Specialist)
610.330.9000 - ext. 242

or

Nick Dzomic (Quality Manager)
610.330.9000 - ext. 229

or

Matt Theriault (Product Specialist)
610.330.9000 - ext. 214