system at HindlePower strives to ensure product quality that conforms to
customer requirements, attempts to surpass customer expectations, and is
aligned with the corporate goals. These goals will be accomplished through
a continuous improvement environment and realized through vigorous
training and mutual respect of all internal and external customers.
We take every precaution to ensure the battery charger that you order
arrives to you in tact and functions right out of the box. Each battery
charger goes through an inspection and test plan that includes visual
inspections during the manufacturing process, thorough electrical tests
per NEMA PE-5 1985 (SCR/SCRF Series) or NEMA PE-5 1996 (AT
Series) and a final inspection before packaging. During
the manufacturing process anyone can stop production if the unit does not
meet their personal satisfaction. Quality is stressed in every aspect of
the modus operandi.
Currently the quality system is not structured to any standard. Our
management stresses that each individual has the ability to reject work
they deem as unsatisfactory. The quality department is currently in the
planning stage of conforming and registering to the ISO 9001:2000 quality
specifications. Management has a commitment to provide the highest level
of quality to our OEMs and their distributors has embraced this decision.
For your reference, we have made available online our Standard Warranty (JF5001-00)
for all our utility battery chargers (new product).
If you have any further quality concerns please contact:
Nick Dzomic (Quality Manager)
610.330.9000 - ext. 229