Customer Service
...because you
deserve nothing less!
“I treasure the responsiveness,
market-driven flexibility and customer delight focus of your company”
- David Wilson, McLaren Inc.
“I would like to compliment you on having such a supportive and dedicated
staff. Whomever I have contact with is always most courteous, prompt and
helpful”
-
Karl Ball, Alcad, Inc.
“I am proud to be associated with a company who not only listens to their
customer, but acts on their ideas”
- George Dodge, EnerSys, Inc.
We
service our customers Before, During, and After the sale…
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Before |
|
|
• |
A specification
review: |
|
Quotation service
to ensure that the product you offer always fully meets the
customer’s specification. Standard quotes usually are provided
within a 24 hours period. |
|
• |
Weekly updated
lead-time report: |
|
Each Friday
afternoon, an e-mail is sent to you advising of the scheduled
lead-time for all products ordered the following week. AT10.1 Group
1 orders needed on an emergency basis can ship within 24 hrs. We
will do our best to accommodate any orders needed outside of the
scheduled lead-time. |
|
• |
Customer
inquiries: |
|
All inquiries are
responded to the same business day. |
|
|
|
During |
|
|
• |
Acknowledgements: |
|
Purchase order
received via e-mail or faxes are acknowledged within 24 hours of
receiving. |
|
• |
Production
status |
|
In the event of
any possible problems of delivery delays the customer is notified
immediately with a rescheduled date and an explanation. |
|
• |
Shipping
report: |
|
A shipping report
containing carrier name and tracking number is e-mailed to you the
morning after shipment leaves our facility. |
|
|
|
After |
|
|
• |
Technical
assistance: |
|
Over 100 years of
experience in designing and/or building our products, our technical
staff is fully capable in providing the needed expertise and
guidance in fulfilling needs. |
|
• |
Field Service: |
|
Our technical
expertise is brought to your location.
RMAs (Return Material Authorization) are handled in a timely
manner. |
|
|
For your reference, we have made available online our General Terms And
Conditions Of Sale (DF5001-00) and our internal Customer Service Standard
(DF5005-00).
If you have any further customer service concerns please contact:
Deborah Behler (Customer Service Director)
610.330.9000 - ext. 228
or
Janet Dougherty (Customer Service Representative)
610.330.9000 - ext. 219
