Customer Service
...because you deserve nothing less!

“I treasure the responsiveness, market-driven flexibility and customer delight focus of your company”
- David Wilson, McLaren Inc.

“I would like to compliment you on having such a supportive and dedicated staff.  Whomever I have contact with is always most courteous, prompt and helpful”

- Karl Ball, Alcad, Inc.


“I am proud to be associated with a company who not only listens to their customer, but acts on their ideas”
- George Dodge, EnerSys, Inc.

We service our customers Before, During, and After the sale…

Before
A specification review:
Quotation service to ensure that the product you offer always fully meets the customer’s specification. Standard quotes usually are provided within a 24 hours period.
Weekly updated lead-time report:
Each Friday afternoon, an e-mail is sent to you advising of the scheduled lead-time for all products ordered the following week. AT10.1 Group 1 orders needed on an emergency basis can ship within 24 hrs. We will do our best to accommodate any orders needed outside of the scheduled lead-time.
Customer inquiries:
All inquiries are responded to the same business day.
During
Acknowledgements:
Purchase order received via e-mail or faxes are acknowledged within 24 hours of receiving.
Production status
In the event of any possible problems of delivery delays the customer is notified immediately with a rescheduled date and an explanation.
Shipping report:
A shipping report containing carrier name and tracking number is e-mailed to you the morning after shipment leaves our facility.
After
Technical assistance:
Over 100 years of experience in designing and/or building our products, our technical staff is fully capable in providing the needed expertise and guidance in fulfilling needs.
Field Service:
Our technical expertise is brought to your location.
RMAs (Return Material Authorization) are handled in a timely manner.

For your reference, we have made available online our General Terms And Conditions Of Sale (DF5001-00) and our internal Customer Service Standard (DF5005-00).


If you have any further customer service concerns please contact:

Kathy Boettger (Customer Service Representative)
610.330.9000 - ext. 221

or

Janet Dougherty (Customer Service Representative)
610.330.9000 - ext. 219

or

Lis Fischer (Customer Service Representative)
610.330.9000 - ext. 210


HindlePower Inc

Top


AT10.1 | AT30 | AT Comm | AT-DC | SCR/SCRF | EPIC | UMC | RMC | Single Cell | TBC | DC Disc | CEMF | DC Trailer

All designs and specifications subject to change.