improvement is not just a “buzz” word at HindlePower. We have been
defining and redefining our culture in an effort to place our customer at
the top of our list of priorities. Our work groups are continually asking
themselves “why do we do this step in the process” and “how can we do it
better” in an effort to reduce any part of the process that doesn’t carry
a benefit to you, our customer.
We have created a new committee dedicated to addressing reoccurring
problems and finding new and better ways to manufacture our products in an
effort to make our product more reliable and user-friendly. The committee
attempts to meet on a weekly basis or as the need arises and is chartered
to cover items such as corrective action, preventative action, process
improvements, or customer complaints. The committee’s mission is to serve
the needs of our customer.
The HindlePower CIT Committee has recently completed one project that
utilized the customer’s recommendations to reduce shipping damage to
components available on the I/O panel of the AT10.1 Group 1 charger. A
letter to the customer was sent as a follow-up, thanking him for his
recommendation. The customer pleasantly received this letter and thanked
the committee with these kind words:
proud to be associated with a company who not only listens to their
customer, but acts on their ideas."
This is the
essence of what the HindlePower CIT Committee strives for. How may we be
of service to you?
Please contact us at: firstname.lastname@example.org