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NEWS March 2010 HindlePower
Now Offering Customized DC Power Trailers
Please refer to our preliminary product brochure
JF5041-00, highlighting
the Customized DC Power Trailer features and our overall capabilities.
For pricing on YOUR
Customized DC Power Trailer, we ask that you submit a detaled
specification and request for quote (RFQ). HindlePower
is very excited to offer this total system package and look forward to working with you on new sales opportunities. NEWS February 2010 HindlePower
at the 2010 IEEE PES T&D Conference and Exposition
Headquartered in Easton, Pennsylvania, HindlePower manufactures and distributes industrial battery chargers and dc power supply products to battery manufacturers and distributors in the stationary and utility markets, throughout the United States, Canada and Europe. The company’s products are an excellent choice for utility, power generation, oil and gas, transportation, mining, chemical plant, shipboard and platform applications. HindlePower products are certified worldwide, meeting the industry’s highest standards for quality and safety. NEWS November 2009 New Featured Employee - Jay Jesmain We would now like to introduce you to Jay Jesmain. Feel free to check out his profile, and seven (7) other HindlePower friends on our Featured Employee page.
NEWS September 2009 HindlePower Now On YouTube - Just The Start
Click Here for the link to the video! From our user-friendly operating manuals, to our library of standard drawings... from our product specifications, to our list of service instructions... even with the AT SeriesQuick Setup Sheet, HindlePower has always gone above and beyond to provide our customers with the best documented information on how to sell, install, operate, and service our products. With all these resources, we realize that text on paper can sometimes come across as dry. Black lines on a white canvas can only say so much. We wanted to take the concept of user instructions to the next medium and truly SHOW you just how easy the AT10.1 and AT30 Series battery charger front panel controls are to use. Check it out and see for yourself. We will be posting more such videos in the future as we gain feedback from our customers. So please tell us... What do YOU want to see next?
NEWS July 2009 www.ATSeries.net Site Update Our sister site has recently undergone some fantastic changes. We have updated the home page to allow users to instantly jump to specific areas of interest. We made sure all PDF files of UNBRANDED operating manuals and standard drawings for the AT10.1 and AT30 Series battery chargers were up-to-date. We also posted a number of new documents and drawings which support the versatile AT Series products. These files now match the revisions of the latest files stored at the HindlePower office here in Easton, and mirrored in the Standard Documentation interface of this web site. We expanded www.ATSeries.net to now include standard documentation for Electrical Features and Options, Mechanical Options and Accessories, Service Instructions, Application Notes, and other Support Documentation. Check it out and come back often to www.ATSeries.net!
ATSeries.net has been an information archive for product operating manuals and standard drawings for the industry's most accepted and reliable microprocessor-controlled utility battery charger. Moreover, all of the documentation and information posted on the site, as well as the site interface itself, is UNBRANDED. Therefore, whether you are a battery manufacturer which purchases our chargers private-labeled, an OEM which repackages our manufactured units into larger systems, a direct distributor of HindlePower-branded product, or even an end-user in the field, ATSeries.net is now your source for free AT Series charger information 24 hours a day, seven days a week. In the future, we plan to include sales tools such as product specifications and even UNBRANDED sales literature. 3rd party agency approvals and frequently asked questions (FAQs) on ATSeries.net are also in the works. Finally, more standard instructions of the wide variety of options and accessories compatible with the AT10.1 and AT30 Series battery chargers will be posted to the site in the months to come. As the ultimate user of the site, please let us know what YOU would like to see posted on ATSeries.net. Feel free to contact our web master and document control manager Michael C. Rupprecht at 610.330.9000 - ext. 218. Thanks for reading and we at HindlePower hope you are having a fantastic summer.
NEWS June 2009 New FAQ - SCR/SCRF Input Voltages In the May 2009 NEWS feature listed below, HindlePower originally reported as to how we revamped the Technical FAQs page of our web site. We have modified the interface to allow users to more easily find and jump to the subject they are interested in. When we completed this online upgrade, our staff committed to posting one (1) new technical FAQ every month. For June, we have posted two (2) informative tables which itemize the wide array of ac input voltages available for the SCR/SCRF Series battery charger. Check it out!
NEWS June 2009 New Featured Employee - Nick Dzomic We would now like to introduce you to Nick Dzomic, the HindlePower Quality Manager. Feel free to check out his profile, and six (6) other HindlePower friends on our Featured Employee page.
NEWS May 2009 HindlePower
Online SUPPORT Update We have recently updated and expanded the downloadable content of the HindlePower web site. Many of the questions and concerns our customers and end users have regarding our industrial battery chargers, dc power supplies, and dc systems in general can be answered with the wide variety documentation available on this web site. We encourage viewers to explore the Support Section of our site, which features seven (7) pull down tabs which link you to specific pages detailing customer and user support. These include Technical Service, Field Service, Return Material Authorization (RMA), Technical FAQs, Standard Documentation, Service Instructions / Application Notes, and Continuous Improvement. Technical Service has been updated to feature no less than four (4) phone extensions of specialists who will help answer any questions you may have regarding our products. Please note that if you have an application question regarding the future use of our products in a proposed system, we suggest you refer to our Application Engineering page for Sales and Product Specialists. Please refer to the Technical Service contacts for questions referring to specific installed product. Likewise, Field Service has been updated to feature contact information for the same four (4) talented individuals, who will help you with such questions. These redundant contacts will help ensure you will speak to a live person when required. In the extreme case where none of these specialists are available, please dial zero (0) to return to the operator. We will track down a technician to assist your call, which of course is of great importance to us. Return Material Authorization (RMA) Our Return Material Authorization (RMA) page remains unchanged. However, our product quality, RMA policies, and RMA practices make dealing with HindlePower a confidence-building experience. We stand by our products absolutely, and have received countless customer kudos over the years...even when it comes to the unfortunate and rare occasion that a charger needs to be sent back to the factory for repair. The Technical FAQs page of our web site has received the most attention recently. We have modified the interface to allow users to more easily find and jump to the subject they are interested in. Also added are the Blocking Diode and NEMA/IP Enclosure Type FAQs. Check it out! Standard Documentation remains unchanged, but continues hold the largest collection of downloadable content, including operating manuals, outline drawings, internal component layouts, electrical schematics, wiring diagrams, and other detail drawings. Updating the Technical Technical FAQs page lead us to reference the Application Notes listed on our Service Instructions page. We have now split the collection of documents even further, into seven (7) different, and more specific categories. Here you will find a number of helpful documents to aid in the service of HindlePower-manufactured battery chargers. Please note that all of these Application Notes and Service Instructions are in fact unbranded. Therefore, whether you are a battery manufacturer which purchases our private-labeled products, an OEM which repackages our units into larger systems, a direct distributor of HindlePower-branded product, or an end-user in the field, you can freely download and use these documents 24 hours a day, seven days a week. The Continuous Improvement page remains unchanged, but we are open to suggestions to help bring our customers and end users into the process by which our existing products and services are improved. This "ownership" concept to the design and redesign of our products has lead to a number of great partnerships, resulting in "win-win" situations for both the manufacturer and the ultimate user.
NEWS May 2009 Art
Salander Delivers at Battcon
2009®
How do I size a battery charger? This question is so common that years ago I had the formula pre-printed onto the obverse side of all of my business cards so I did not have to keep writing it there. Credit for the inspiration to print the formula on my card goes to the late Rick Johnson who had an illustrious career at GE Power Systems. The purpose of the presentation is to ensure that certain basics are understood by anyone desiring to provide a battery charger for a typical utility application. Such applications would include, but not be limited to switchgear, substation, engine start, microwave and other related applications. On Wednesday morning, on the last day of Battcon 2009® we had a very respectable showing for the paper and it was very well received. I presented on a panel with three other participants and I received the most attention in terms of comments and questions from the audience. I was told that my presentation was a huge success and I received many compliments. Since this information is useful to all of our customers we have posted online both the paper [JF5045-00] and the PowerPoint presentation [ASBattcon2009.ppt] for your use. And, if you ask me...I might just repeat the performance for you and our customers. This can be done either remotely or in person. There will be another paper at Battcon 2010® next year. If you have any topic suggestions for me, please let me know. Thanks and... Best regards,
NEWS April 2009 New Featured Employee - Jesse Miller We would now like to introduce you to Jesse Miller, who also works in our Magnetics Department. Feel free to check out his profile, and five (5) other HindlePower friends on our Featured Employee page.
NEWS March 2009 New Featured Employee - Mark Wilson We would like to introduce you to Mark Wilson, who works in our Magnetics Department. You can get to know him, and four (4) other members of the HindlePower family on our Featured Employee page.
NEWS February 2009
We are pleased to announce that HindlePower, Inc. will be exhibiting at the 13th annual Battcon® 2009 International Stationary Battery Conference and Trade Show to be held at the Gaylord Palms Resort in Orlando, FL on April 27 through April 29, 2009. Battcon® is a three day, non-commercial, technical event for storage battery users from a broad range of industries. It is the premier conference for end-users, technologists, and manufacturers. The event features a two day trade show packed with storage power related vendors, plus optional seminars with CEU's awarded. Users, manufacturers of batteries and battery test equipment, installers, researchers, and standards and safety experts attend the conference to learn about and discuss the latest industry developments. This year, Art Salander, who heads HindlePower’s business development, will be presenting a paper entitled: Proper Charger Sizing For Utility/Stationary Battery Chargers Here is a brief abstract of Art’s presentation as it appears on the Battcon® web site (http://www.battcon.com/Schedule.htm): In these days of energy conservation, many applications seem to allow for over sizing of the battery charger. Over-sizing is wasteful in the long run and results in a higher initial cost. The purpose of this presentation is to help ensure that utility battery chargers are properly sized. We will also be showcasing our AT10.1 Series single phase microprocessor-controlled battery charger, AT30 Series three phase microprocessor-controlled battery charger, AT-DC Series distribution panel, Universal Maintenance Charger (UMC), and Single Cell Charger. If you are planning on attending Battcon® 2009, please stop by our booth to say hello. We look forward to seeing you in Orlando at The Stationary Battery Conference that Keeps You Advancing!
Best regards,
NEWS January 2009 HindlePower
Adds New Engineering Position! HindlePower would like to announce the addition of a new employee to our Engineering staff...Jim Butt. Yes, HindlePower is running against the current economic trends by adding a new engineer to our team. We believe that strengthening the design staff will enable us to provide you with the latest in dc power technologies. During the past year we have made considerable strides in the area of product advancements, already known for being the leader in industrial battery chargers for utility applications. With the downturn of today’s economy we feel there are still plenty of opportunities in providing custom dc power solutions. Jim, and the rest of the HindlePower team are extremely excited about 2009. We cannot wait to provide you with the latest advancements and new product opportunities in the dc power technology field. Jim Butt brings a wealth of knowledge and experience to the HindlePower team. With over 35 years of experience, Jim has a strong back ground in both ac and dc power systems. He has worked for several companies that design and develop products and applications specifically for the automotive and electric utility industry. At Lehigh University, Jim earned a Masters degree in Electrical Engineering. He served as an Adjunct Lecturer in the Electrical Engineering Department, mentoring many new young engineers by sharing his real world experiences, as well as a Research Engineer for Lehigh’s Energy Research Center.
New Featured Employee - Ginny Jones We would like to introduce you to Ginny Jones, who is the head of our Stock Department. You can get to know both her and Bob Beck, Michael Rupprecht and Deb Behler on our Featured Employee page.
Updated General Terms And Conditions Of Sale In the Sales pulldown section of our web site, we have posted our General Terms and Conditions of Sale, which provides the reader with detailed legal information regarding the purchase of their product. Back in August of 2008, we increased the Standard Warranty (JF5001-00) for our battery charger products from one to five (5) years. Recently we realized these terms listed our old one (1) year standard warranty. Therefore we revisited this document and brought it up to speed to meet our new business operations. Please feel free to download our General Terms And Conditions Of Sale document (DF5001-00) for your records.
Happy New Year! - AT Series Latching Alarm Instructions Now Available Back in October of 2008, we posted news announcing the AT Series Forced Load Sharing feature and the new AT Series Latching Alarm Relay function. At that time we posted and supplied a link to a set of supplemental instructions (JA5054-00) for the AT Series Forced Load Sharing feature (EJ5126-XX). However we had not yet completed work on a similar document for the AT Series Latching Alarm Relays and Indicators. This document (JA5098-00) is now available for downloading. Enjoy!
NEWS December 2008 Happy Holidays!
We realize that since Bob joined us, we have not formally introduced him to our web site guests. Please take some time to learn more about Bob in our new, and ever-growing Featured Employee page. HindlePower wishes you and your family a very Happy Holiday and a joyous and prosperous new year!
NEWS October 2008 AT
Series Microprocessor Based Battery Chargers... Simply Powerful,
Powerfully Simple The HindlePower AT Series utility battery charger product has always been praised for its ability to be the easiest to use and the most reliable utility battery charger on the market today. As such we are always looking for new ways increase reliability, improve functionality, and add features, while remaining easy to use. Once
again, the design team at HindlePower has hit a home run!
Forced Load Sharing Key benefits of the new forced load share feature are:
A newly revised single page set of instructions (JA5054-00) for the AT Series forced load sharing option (EJ5126-XX) is available for download. To select the forced load sharing feature (by part number) to ship with your AT Series battery charger, select one of the options from the following list:
Latching
Alarm Relays The
HindlePower Latching Alarm Relay Advantage! Here's How It Works...
The management and staff of HindlePower are passionate about creating the best utility battery charger products possible. The improvements stated here are just a few of the many advances in both operation and quality we have developed over the years. We appreciate the input of all of our customers in helping us to continue to improve and evolve the product further. For more information about these advances, and any other aspects of HindlePower products or services, please contact either myself directly or any member of our sales department. Best regards,
NEWS October 2008 AT
Series Operating Manual / Service Instruction Update We have recently updated and expanded the downloadable content of the HindlePower web site. Newly revised prints of the AT10.1 (JA5011-01 / JA5011-02) and AT30 (JA5011-03) operating manuals have been posted. These revisions feature a new Appendix F at the end of the manual, which describes the operation of the AT Series Forced Load Sharing option. A single page expanded set of instruction for the load sharing option (JA5054-00) is also newly available for download. It's time to update your PDFs on file! Back in November of 2007 we revised the format of our Service Instructions page. If you haven't had the need to visit this page in the past year...fantastic! However, the page is now divided into four sections (General Subject, AT10.1/AT30 Series, SCR/SCRF Series, and Coming Soon. User's now are offered a more focused view of the available service instructions. We have recently posted nine (9) new or revised PDFs of our Service Instructions. Feel free to browse this page in the Support section of our web site. Here you will find a number of helpful documents to aid in the service of HindlePower-manufactured battery chargers. Please note that all of these service instructions are in fact unbranded. Therefore, whether you are a battery manufacturer which purchases our private-labeled products, an OEM which repackages our units into larger systems, a direct distributor of HindlePower-branded product, or an end-user in the field, you can freely download and use these service instructions 24-hours a day, seven days a week. HindlePower is always in the process of updating, creating proper PDF files, and posting online new service instructions and legacy documentation pertaining to existing products. If you require an e-file of any of the service instructions listed in the Coming Soon section, or would like a new one created for a field service that we have not yet addressed, please contact Michael C. Rupprecht at 610.330.9000, ext. 218.
NEWS September 2008 HindlePower
Adds Featured Employee Section to Web
Site
Please take some time to get to know Deborah Behler in our new Featured Employee page! In the months ahead, we will continue to feature members of the HindlePower team, both from the office the manufacturing plant. Whether you are an existing customer or a potential employee, we feel this page will help you familiarize yourself with the people that make the difference in our products and services. HindlePower has a rich history and an even more exciting future. Our Operational Guidelines give us direction, which we all embraced, creating a culture that reflects us. We hope you come back to the page to learn more about us.
NEWS August 2008 HindlePower Introduces New 5-Year Standard Warranty!
Lee Iacocca, former CEO of Chrysler, once said that the best way to judge the quality of manufacturer’s product is to take a look at their warranty. At HindlePower, we believe we manufacture the best battery charger products available in the industry. Following Mr. Iacocca’s logic, extending the warranty to five years allows us to instill this confidence in our products to our valued customers. Supplied is a link to an e-file copy of our new 5-Year Standard Warranty document (JF5001-00), which will be shipping with all new HindlePower-branded battery charger products, beginning next month. Please contact us at 610.330.9000 if you have any questions. Thank you for your continued support. Best regards,
NEWS July 2008 Teaming
With The Best! HindlePower believes in providing the best battery charger products and services available in the industry. To back this belief, we have put into practice this list of standards we call "Teaming with the Best." The idea here was to provide a clear and concise list of benefits describing the many advantages of teaming with HindlePower. "Teaming with the Best" is our written commitment to you. It is who we are and what we do. It is part of our culture. We strive to meet or exceed these standards everyday. We appreciate your support and welcome your comments on how we can become even better. Standards can you expect when Teaming with HindlePower...
-
operating
and service manual
-
technical training with certification
-
standard
drawings (enclosure outlines, internal layouts, electrical
schematics & wiring diagrams) When Teaming With HindlePower, you can be assured of never having to question the level of quality, commitment and overall customer satisfaction that we will provide.
Best regards,
NEWS June 2008 An Update on HindlePower 3rd Party Certifications The quagmire associated with 3rd party certifications can be very confusing. Many people are in doubt about what it really means to test a product and provide a 3rd party certification. Most Americans will request a UL listing without realizing that UL is an independent private company formed to provide fire safety standards for products manufactured in the United States. UL is not a government agency and has no official powers to regulate product merchantability, nor is it a preferred resource by OSHA. As of this writing, OSHA is an agency of the US Government is tasked with certifying independent testing laboratories in the USA for the purpose of providing 3rd party certifications. OSHA currently lists 17 laboratories as NRTL (NRTL – National Recognized Testing Laboratory). You may see the current list of NRTLs at http://www.osha.gov/dts/otpca/nrtl. The NRTL Program recognizes private sector organizations as NRTLs, and recognition signifies that an organization has met the necessary qualifications specified in the regulations for the program. The NRTL determines that specific equipment and materials ("products") meet consensus-based standards of safety to provide the assurance, required by OSHA, and that these products are safe for use. For many years HindlePower has used both CSA and UL for its safety testing. In recent times we have found said use to be redundant and since most of our safety testing has been performed through CSA, we have decided to drop any past and future testing with UL. This is a difficult, but no less important decision. CSA is also a participant in OSHA’s “Cooperative Arrangement between the U.S. Occupational Safety and Health Administration (OSHA) and the Standards Council of Canada (SCC)”. This allows us to use a single point firm to provide both our Canadian and US domestic 3rd party certification thereby eliminating any duplication. While we understand that certain customers who specifically request a “UL Listing” may find this decision disappointing, we have no intention of reducing the quality or safety of our products by this decision. Further, we are fully ensuring that our products meet the demands of the USA by maintaining an OSHA required association with a bona-fide NRTL. The current CSA-NRTL/C labeling of our products to UL1012/1564 is fully endorsed by OSHA and the NRTL program whether performed by UL or any other OSHA NRTL.
Best regards,
NEWS February-May 2008 There is no real NEWS this spring. We are just working hard for YOU! Our Sales and Marketing Department is planning on new ideas for web site postings in the months to come.
NEWS January 2008 AT
Series And SCR/SCRF Series The AT Series and SCR/SCRF Series industrial battery chargers and have a lot in common. While it is true they have different names, and the AT Series is a newer design, it is important to understand the similarities so we can truly illustrate the differences. Both product lines are of Silicon-Controlled Rectifier (SCR) design! Even though we call the SCR/SCRF Series the "SCR/SCRF" and the AT Series the "AT", it is important to note that the term "AT" stands for "Advanced Technology" SCR design. The AT Series is the natural progression for the SCR technology product. It was HITRAN Power Systems that bore the concept of using SCR technology in the mid 1970s as a utility charger technique. At that time, the paradigm was to use either magnetic-amplified techniques or ferro-resonant techniques. Those techniques, not unlike SCR, are just merely different ways of controlling output current. We selected the Silicon-Controlled Rectifier ( SCR) because we saw it as the future for lower cost and more flexibility. And, we were right. Today, every competitor that HindlePower faces is now offering their mimic version of the HindlePower SCR-based battery chargers as an alternative to either ferro or mag-amp designs in their product lines. They have waited as long as 30 years, only to enter the market recently. Since the SCR/SCRF Series products were first introduced by HindlePower (then HITRAN Power Systems) in the mid 1970s, many improvements and advances have become available. Fortunately, we still have many customers who prefer the traditional SCR/SCRF Series design, and rightfully so. The product is a well-made device, with extensive attention to detail. The SCR/SCRF Series product line has a unique distinction of being able to accommodate a wide range of options, inputs, outputs and add-ons, not easily accommodated by the newer AT series product. In contrast, the AT Series products offer a customer a unique blend of common desired options at a cost and lead time of manufacturing far lower than its SCR/SCRF Series predecessor. Additionally, we were able to add in safety features, safety shields, switchboard wire, on-line adjustments, standard breakers, and UL & CSA-NRTL/C listings, while keeping the selling price low and the delivery time short. Perhaps the biggest advantage of using AT Series technology is ease of operation. The first AT10 battery charger (1PH 6-25 Adc) was introduced at a time when there was a tremendous resistance to electronic controls. Most industry experience up to that point with these controls was not good. Electronic, microprocessor controls were difficult to use, required secret codes, and possessed hidden menus that could confound the most knowledgeable operator. Sadly, much of that is still true today. We wanted to create a product that had all the benefits of microprocessor control, while maintaining the ease of use of an analog device. The AT Series, which is the ultimate incarnation of the original AT10 design, is a true success story in this regard. The AT10.1 Group I, AT10.1 Group II and AT30 Series battery chargers are extremely easy to use and to understand, very much mimicking the analog type product in its operation. Its display requires no interpretation, has no hidden menus, and does not require any secret codes to operate. Even security is accomplished using a jumper on the inside of the front panel. AT Series Standard Features The following options and features are includes on all AT10.1 and AT30 Series battery chargers. A wide range of other customer-desired options are also available.
To answer your questions or to comment about the use of either the AT Series or SCR/SCRF Series products from HindlePower, please call on us directly.
Best regards,
NEWS December 2007 Happy Holidays!
HindlePower wishes you and your family a very Happy Holiday and a joyous and prosperous new year!
NEWS November 2007 HindlePower
Service Instruction Update As we continue to expand the downloadable content of the HindlePower web site, friendly navigation through the pages and links becomes a greater concern to our staff. After uploading several new and revised Service Instructions, we realized this page has grown since it's first posting and needed some improvement. We have now divided the page into four sections (General Subject, AT10.1/AT30 Series, SCR/SCRF Series, and Coming Soon. User's now are offered a more focused view of the available service instructions they may be searching for. Feel free to browse the Service Instructions page in the Support section of our web site. Here you will find a number of helpful documents to aid in the service of HindlePower manufactured battery chargers. Please note that all of these service instructions are in fact unbranded. Therefore, whether you are a battery manufacturer which purchases our private-labeled products, an OEM which repackages our manufactured units into larger systems, a direct distributor of HindlePower branded product, or an end-user in the field, you can freely download and use these service instructions 24-hours a day, seven days a week. Please note that we are always in the process of updating, creating proper PDF files, and posting online new service instructions and legacy documentation pertaining to existing products. If you require an e-file of any of the service instructions listed in the Coming Soon section, or would like a new one created for a field service that we have not yet addressed, please contact Michael C. Rupprecht at 610.330.9000, ext. 218.
NEWS October 2007 HindlePower At Power-Gen '07
HindlePower, Inc. will be exhibiting at this year's Power-Gen in New Orleans, LA from December 11-13. We will be one of 1,100 exhibiting companies displaying the latest in power products and technologies. At this show we will feature our new and exciting DC Power Console system, a modular, integrated solution for batteries, chargers and dc distribution, intended for indoor and outdoor applications. Stop by our booth (#541) to meet us, discover who we are, and see all of our latest products.
NEWS July 2007 Formal HindlePower Technical Training & Certification Program Available
There is no cost for training done at our facility*, and we provide you with lunch for this two-day informative event. Although guests are responsible for their own travel expenses, we take care of the rest. Training classes are provided periodically throughout the year. Please contact our QA Manager Nicholas Dzomic, or our Sales & Marketing Coordinator Deborah Behler to schedule your technical training. Dates are available in Oct. & Nov. of 2007. *Contact Nicholas Dzomic for cost and scheduling of training at your facility.
NEWS May 2007 AT
Series Battery Charger Feature Overview - Remote Sensing I recently made a sales call, when the customer remarked, "Wouldn't it be terrific if my battery charger would actually read voltage at the battery terminals and correct for the voltage drop between the charger and battery?" The great news is that AT Series Battery Chargers already do that. All AT10.1 Group I, Group II and AT30 Series Battery Charger are equipped with a Remote Sensing feature. This is a key selling point for the AT Series products, and was designed into the original AT10 Battery Charger back in 1996. Where most users must measure voltage at the battery terminals to ensure proper float and equalize voltage settings, users of the AT Series do not have to do that.
Advantages of Using AT Series Remote Sense:
For a greater explanation of this feature, see Section 1.9 in any of the three (3) AT Series Operating and Service Instructions. We plan to post more AT Series Battery Charger Feature Overviews in the months to come. Visit us again soon! Art
Salander
NEWS March 2007 HindlePower at 11th Annual Battcon®
If you are planning on attending
BATTCON®
2007, please stop by our booth to say hello. We look forward to seeing you in
Tampa. Tap Into the Energy!
NEWS February 2007 AT30 Documentation Update
In addition to the sales brochure, we have also revised the HindlePower AT30 Operating and Service Instruction Manual (JA5011-03). This new revision contains important notes about external ac and dc power cabling, three error codes specific to the AT30, an enhanced trouble-shooting table, a clearer replacement parts table, and finally...updated standard drawings. Full size (11"x17") PDF files of these new AT30 standard drawings can be downloaded in their entirety from our support section. HindlePower strives to provide our customers with all tools available to make your experience with our products a pleasant one. Concise and accurate documentation is part of that.
NEWS January 2007 Happy New Year! We are pleased to announce the newest addition to our staff, Yvonne K. Johnson-Milligan. Yvonne will be working with Janet Dougherty, joining our customer service staff. Yvonne has 25 years experience working with professionals and customers in the secretarial field. Her extensive background includes employment at Rutgers, The State University of New Jersey and Robert Wood Johnson University Hospital in New Brunswick, New Jersey. Yvonne will also be greeting visitors to our facility and can be reached by phone by dialing (0) when calling our main number 610.330.9000. She can also be reached on extension 210. Janet can still be reached on extension 219 to assist your customer service needs.
There is no cost for this training, and we provide you with lunch for this two-day informative event.
Although guests are responsible for their own travel expenses, we take care of the rest.
Training classes are provided periodically throughout the year. To further discuss and/or schedule your training, please contact our Director of Sales and Marketing
Gary
Guagliardi at 610.330.9000, ext.
223.
We look forward to your visit, meeting our customers, and helping you better understand HindlePower battery charger and dc power supply products.
NEWS December 2006 Happy Holidays!
When we return, HindlePower will again be ready to provide you with our famous customer service. Our newly augmented sales and engineering staffs will be charging into 2007, which appears to be HindlePower's most promising year to date. We sincerely believe that this is a necessary step in continuing our World Class service to you. We wish you and your family a very Happy Holiday and a joyous and prosperous new year!
NEWS November 2006 New Chief Engineer Takes Charge We are pleased to announce the addition of Bob Beck to our staff. Bob joins HindlePower as Chief Electrical Engineer, working in cooperation with our VP of Technology, William Bennett. We are very excited about the experience and expertise Bob brings to HindlePower, including control design and development. Bob holds a BS in Electrical Engineering. His extensive background includes 13 years of experience designing products used by the electrical utility industry for substation applications. Bob’s ongoing responsibilities include researching new products and technology, maintaining and enhancing control hardware, upgrading existing products with new features, and supervising the AT Series Communication protocols. After only one week on the job, Bob has begun visiting customers and learning about current and future applications. We are very excited about Bob joining our staff, acquiring a position as Chief Engineer that will surely assist HindlePower in its charge into the future and commitment to excellence. Bob can be reached via e-mail and by phone at 610.330.900 ext. 322. Please join us in welcoming him!
NEWS November 2006 Custom Battery Charger Drawing Transmittals Go Paperless HindlePower has and will continue to embrace new technologies and progressive business practices.
Therefore, in an effort to improve the timely and accurate processing of custom
approval/record drawings and documentation for its line of industrial battery chargers, HindlePower announces the implementation of its exclusive e-file transmittal program.
NEWS October 2006 Art Salander Joins HindlePower Team HindlePower is pleased to introduce our newest employee, Art Salander. Art will be teaming with our talented sales staff, Gary Guagliardi (Director of Sales and Marketing) and Deborah Behler (Sales and Marketing Coordinator). While his talents will help with the typical application needs of our daily business, we are going to rely on Art to work on more difficult application scenarios, pursue systems-related business, and lead the development of new business by inspiring new products for new markets. Art's position at HindlePower is Business Development, Applications Engineering. Business Development, Applications Engineering is a new position for HindlePower, however Art is no stranger to HindlePower or our business. Art returns to HindlePower with his extensive repertoire of experience with regard to battery chargers and a thorough knowledge of batteries, UPS systems, switchgear, distribution and related products and controls. Art has both the educational and practical background to bring many more successes to HindlePower. He is a graduate of Island Technical Institute's, Basic and Advanced Electronics Studies, holds a BA with majors in Physics and Engineering from, Adelphi University and has completed post graduate work at the New York Institute of Technology. Art is a member of the IEEE, has been a guest speaker within the industry on two occasions at BATTCON®, and was a former active participant in the BCI Battery Charger Committee.
Art
Salander
NEWS September 2006 HindlePower Sales, Marketing & Customer Service Expansion It is with great enthusiasm that we announce the new responsibilities for one of HindlePower's shining stars Deborah Behler. Debbie, who was voted 2002 Employee of the Year by the entire HindlePower staff, will now be working along side Gary Guagliardi as our new Sales and Marketing Coordinator. For those of you that have not had the privilege of meeting Debbie, she may be in your area soon. Debbie will also begin aiding Gary in representing the front-end of our organization, by traveling to visit our existing customers and greeting new ones. In addition to her new responsibilities, Debbie will continue to oversee the Customer Service Department. Rest assured that you will never have to question the level of quality, commitment, and overall customer satisfaction that she and the entire HindlePower Sales Team have long stood for. Debbie can be reached via e-mail and by phone at ext. 228. Effective immediately, if you have any customer service questions, please contact Janet Dougherty at her new extension 219. Janet has been with HindlePower for two years and is fully qualified to assist you with your everyday customer service needs. We are excited about these changes and are eager to work closely with your company to anticipate and respond to all your needs, filling in the gaps and smoothing out the rough edges. Thank you for your continued support.
NEWS July 2006 Growing HindlePower Posts Employment Opportunities & Operational Guidelines Online
More and more, as we achieve new successes brought about by the hard work we have put into our company over the past several years, the benefits of our unique culture are affirmed. Who we are and how we work has become a superb selling point to our customers, almost as important as our product quality and unrivaled customer service. To round out the About Us section of our web site, we have also posted our Operational Guidelines, authored by our President William A. Hindle.
NEWS June 2006 HindlePower Committed To Open Communication Current changes in our industry have opened up several new business opportunities for us, and we are as excited as ever about our future. We would like to welcome new customers who may be unfamiliar with how HindlePower prefers to do business. To our existing customers, we wish to reaffirm our commitment to you, with both quality product and outstanding customer service. Every great relationship requires open and constant communication. Of course we love when you call and tell us what you enjoy about our products and our company. HindlePower would also like to hear about your problems, concerns and suggestions.
Another area of our business where good communication benefits all is the value-added category. If you have an idea or suggestion that you think would add value to our product...we want to hear about it. Please contact our sales team at sales@hindlepowerinc.com or engineering at engineering@hindlepowerinc.com. In closing, we have received many inquiries about the 3rd party agency approvals for our AT Series microprocessor-controlled battery charger lines. This information is always available on our Product Specifications page. Our CSA-NRTL/C and Seismic Zone 4 approvals for the AT30 product line apply only to the following models: 12/24/48/130 Vdc @ 25-200 Adc and 12/24/48 Vdc @ 250-300 Adc. We have recently expanded our self-certification CE listing, to our AT10.1 Group I product line and certain models of the AT30 product line. Please feel free to download our online document (JF5039-00) for a record clearly itemizing all these approvals.
NEWS May 2006 HindlePower Charger Documentation Update
Some of our customers have asked us whether or not they have the most up-to-date documentation for the wide variety of HindlePower battery charger products. This request prompted us to post a document update history in our standard documentation section. Although launched in May of 2004, we dug into our engineering archives, and posted updates back to the beginning of that year. If you have had an e-file (Adobe Acrobat PDF) of a HindlePower document on file for some time, you may want to browse this page and see if it needs replacing. HindlePower strives to provide our customers with all tools available to make your experience with our products a pleasant one. Concise and accurate documentation is part of that.
NEWS April 2006 HindlePower On-Time Delivery Rates At Record Levels If you are concerned about getting your battery charger orders shipped on time...rest easy. HindlePower's on-time delivery rate is currently running at 96%. Our orders ship at an average of -4 days late. No, that is NOT a misprint. We average minus four days late, or to say it another way, we are averaging four days early on our scheduled ship dates! During a rare occurrence when an order may not ship on time, HindlePower will take an honest, proactive stance. We contact our customers first, about potential delays, while doing everything within our (000000 the pun) POWER to meet scheduled delivery dates. HindlePower is keenly aware that industry expectations for suppliers have changed, perhaps permanently, due to natural disasters, deregulation and tight budgets. Rather than fall behind to competition, we have lead the way by changing the way we operate to meet these new challenges. Short lead times on new orders, and moreover, timely delivery of battery charger products on site is of vital importance to the critical start-up procedures required by our customers. HindlePower is dedicated to maintaining our unprecedented level of on-time delivery. So sleep well, your charger will get there...and on time!
NEWS March 2006 Formal HindlePower Sales Training Program Available
There is no cost for this training, and we provide you with lunch for this two-day informative event. Although guests are responsible for their own travel expenses, we take care of the rest. Training classes are provided periodically throughout the year. To further discuss and/or schedule your training, please contact our Director of Sales and Marketing Gary Guagliardi at 610.330.9000 - ext. 223. We look forward to your visit, meeting our customers, and helping you better understand HindlePower battery charger and dc power supply products.
NEWS February 2006 www.ATSeries.net Press Release
After registering the domain, we posted a user-friendly interface, similar to the one in the HindlePower Standard Documentation section. We plan have to expand upon the site to include sales tools, unbranded product literature, service instructions and frequently asked questions on the AT Series battery chargers. As the ultimate user, please let us know what YOU would like to see posted on ATSeries.net. Feel free to contact our web master and document control manager Michael C. Rupprecht at 610.330.9000 - ext. 218.
NEWS January 2006 DNP Certification for AT Series Communication The AT Series Communications Module allows users to remotely monitor and control an AT10.1 or AT30 Series microprocessor-controlled battery charger via computer. Remotely accessible features of the AT Series front panel include alarm set points, output voltage and current limit parameters. This option is compatible with the industry's two most commonly used SCADA (Supervisory Control And Data Acquisition) network protocols, Modbus and DNP3 (Distributed Network Protocol).
DNP3 is based on the IEC 870-5 requirements and has been designed to meet current and future North American protocol standards for telecontrol applications. DNP3 offers flexibility and functionality to the already conventional communications protocol, while providing a very efficient layered protocol that ensures high data integrity. Users can expect many benefits from this protocol, which is why the AT Series Communications Module is such a successful addition to the At10.1 and AT30 Series Battery Chargers. This certification serves as an endorsement of HindlePower's AT Series products, meeting the industry's highest standards for quality and safety worldwide. For more information on the AT Series Communications Module, please contact our Quality Manager Nick Dzomic at 610.330.9000 - ext. 229. Also available for reference is our AT Series Communications FAQ (JF5026-00) and our corresponding sales brochure (JF5014-00).
NEWS January 2006 New Power Consoles Provide a Complete System
Available accessories for outdoor applications include warm and cold weather kits to control interior environment, pest kit to prevent bug and rodent infestation, and battery spill containment. Our Power Consoles are shipped completely assembled to your specification and ready for battery installation. Cabinets are finished with a baked epoxy powder coating. For more information on the Power Console Series of modular cabinets, please refer to our sales brochure (JF5038-00). For ordering information, please contact your authorized HindlePower battery charger reseller or contact our Director of Sales and Marketing Gary Guagliardi at 610.330.9000 - ext. 223.
NEWS December 2005 HindlePower Hosts the 4th Annual Star Awards
NEWS November 2005 SCR/SCRF Series 250A Chargers Supplied in Different Enclosures New design and manufacturing realities have prompted us to change the size of the standard enclosures for two models of the three phase input SCR/SCRF Series battery chargers. In the past, we have indicated that the 24Vdc-250Adc model is supplied in our Style-3 enclosure. New size requirements of the internal components have forced us to change the design of this charger to be built in the slightly larger Style-4 enclosure. On a more positive note, the 130Vdc-250Adc model has until now been supplied in our largest Style-5 enclosure. As of November 1, 2005 all new orders for this unit will be supplied in the smaller Style-4 enclosure. The design of the 48Vdc-250Adc SCR/SCRF Series battery charger remains unchanged, and is likewise supplied in the Style-4 enclosure (as usual).
NEWS November 2005 AT Series Forced Load Sharing Option Now Available
One of the chargers is designated as the "primary" and controls the other "secondary" charger. The benefit of this option is the degree of redundancy it provides, enhancing overall system reliability. If either charger is shut down or becomes inoperative, the other charger will assume the total load up to its current limit rating. Installation and Operating Instructions (JA5054-00) for the AT Series Forced Load Share option is available for download. For more information, please contact your authorized HindlePower battery charger reseller or contact our Director of Sales and Marketing Gary Guagliardi at 610.330.9000 - ext. 223.
NEWS November 2005 AT30 CSA-NRTL/C Certification Update
The CSA-NRTL/C listing is widely accepted by utilities across all of North America. CSA's OSHA-recognized NRTL (National Recognized Testing Laboratory) certification is accepted in virtually all USA jurisdictions as equivalent to UL listing. The CSA-NRTL/C listing certifies the AT30 Series Battery Chargers to both UL 1012 (Power Supplies) and UL 1564 (Industrial Battery Chargers). The entire line of AT10.1 Series Battery Chargers received similar CSA-NRTL/C certification back in July of 2004. Introduced to the market in April 2004, the feature-rich AT30 is a microprocessor controlled SCR battery charger that combines versatility and reliability in a performance engineered modular construction. It is designed to operate in a variety of DC power applications. For more information on the AT30 Series Battery Charger, please refer to our sales brochure (JF5018-00) and our sample standard specification (JF5036-00).
NEWS October 2005 "Can-Do" Attitude Aids Gulf Coast Reconstruction The Friday after hurricane Katrina devastated southern Louisiana, Mississippi and Alabama, HindlePower began receiving hot-rush orders to replace battery chargers in the affected areas. Our "made-to-order" chargers were immediately in high demand. Normal lead times of weeks turned into hours. Our way to assist our fellow Americans was to produce product in an expeditious manner, while maintaining the highest quality. Not one customer was turned away. On Friday, September 30 at 11:00 AM, we received an order for five (5) AT10.1 chargers to be shipped out that same day. The order was completed that afternoon and delivered on Saturday the 1st, despite the fact that it was already a busy production week and the average HindlePower employee had worked 60 hours. We continue to receive orders on a daily basis to replace battery chargers in the areas affected by hurricanes Katrina and Rita. Our purchasing department has increased inventory so we may continue to produce and ship these rush orders on time. It is our intent to continue to provide great customer service and meet immediate demands. We get a great sense of satisfaction helping others. HindlePower is here to support you and your needs, no matter how critical the situation may be. We have always been proud of our flexibility, and have promoted this message to our customers through personal sales visits and company tours. However, in the months to come you will see HindlePower actively marketing our "Can-Do" attitude on this web site and through our sales literature. In addition to our superb product quality and great customer service, we believe our industry will see HindlePower as the only company to turn to when they have extraordinary demands, be it customized charger design, specific services, or short delivery dates.
NEWS October 2005 Reliability Program Shows Tangible Results HindlePower has grown and strengthened since its move Easton, PA in January of 2000. We strive to continually improve our technology and reliability. Our Internal Reliability Program focuses on identifying and documenting internal issues and customer reliability problems on a monthly basis. Information is then fed back to our employees so improvements can be made and problems resolved. In addition, any issues that cannot be resolved through changes to our ordering/production/shipping processes are forwarded to our Continuous Improvement Team (CIT) for review. Our new Quality Manager Nick Dzomic presents us with monthly breakdowns of these issues. These presentations not only help us prioritize which items need more attention than others, but has already shown tangible evidence that the frequency of customer issues has dropped in recent months. Although our Internal Reliability Program is the vehicle, our great production team is always the driving force making this happen.
NEWS September 2005 AT Series Chargers Now Shipping With Quick Setup Sheets
Field Installers and/or initial operators of AT Series Battery Chargers must remove the Quick Setup Sheet from the chassis door to access the unit's front instrument panel controls. We believe this will guarantee the instructions will be read and moreover...followed. HindlePower specifically designed the artwork of the Quick Setup Sheet without company labeling. Therefore all our private-labeling partners can benefit from this new piece of handy user documentation. To familiarize yourself with the installation and initial control settings of the industry's most reliable microprocessor-controlled battery charger, feel free to download a printable Adobe Acrobat PDF sample of our AT Series Quick Setup Sheet (JC5020-00).
NEWS June 2005 Universal Maintenance Charger (UMC) Cart Gets an Upgrade
HindlePower values our customers’ opinions and always welcomes suggestions to improve our products. We will be updating the standard drawings for the UMC shortly to fully document the new design and dimensions of the Universal Maintenance Charger. For more information please refer to our sales brochure (JF5008-00).
NEWS June 2005 AT30 CSA-NRTL/C Certification
The CSA-NRTL/C listing is widely accepted by utilities across all of North America. CSA's OSHA-recognized NRTL (National Recognized Testing Laboratory) certification is accepted in virtually all USA jurisdictions as equivalent to UL listing. The CSA-NRTL/C listing certifies the AT30 Series Battery Chargers to both UL 1012 (Power Supplies) and UL 1564 (Industrial Battery Chargers). The entire line of AT10.1 Series Battery Chargers received similar CSA-NRTL/C certification back in July of 2004. Introduced to the market in April 2004, the feature-rich AT30 is a microprocessor controlled SCR battery charger that combines versatility and reliability in a performance engineered modular construction. It is designed to operate in a variety of DC power applications. For more information on the AT30 Series Battery Charger, please refer to our sales brochure (JF5018-00) and our sample standard specification (JF5036-00).
NEWS February 2005 AT-DC Series Battery/Load DC Distribution Center Unveiled
NEWS December 2004 December 22, 2004 (from Gary Guagliardi, Director of Sales and Marketing) Dear Valued
Customer, Sincerely, Gary P. Guagliardi
NEWS December 2004 HindlePower, Inc. Adds Gary Guagliardi to its Team as Director of Sales and Marketing December 3, 2004 (from Willaim A. Hindle, President) To all our
Customers and Friends, Most sincerely,
NEWS August 2004 HindlePower, Inc. Improves Reliability of its Popular AT10.1 Product
Bill Hindle, president, remarked, “HindlePower is on the leading edge of technological enhancements, and we are always looking for ways to make our products more reliable and safer. This new design improves the ruggedness and reliability of our chargers, giving our customers a bullet-proof rectifier that will last for the life of the charger.”
The new rectifier has been standard inclusion in all AT10.1 Group 1 (6-25
Adc) rated products, factory shipped, as of July 2004. The AT10.1
charger is the most widely sold and most dependable microprocessor
controlled charger in the industry. This upgrade will assure our
customers that your satisfaction is paramount to HindlePower. View the
NEWS July 2004 AT10.1 Group II
Finalizes Agency Approvals
These designations serve as an endorsement of the company's products for meeting the industry's highest standards for quality and safety, worldwide. The AT10.1 Group I ratings (6-25Adc) retain their UL-1564 Certification listing. For more information on the AT10.1 product line call 610.330.9000, fax 610.330.8510, or access our sales brochure (JF5006-00).
NEWS April 2004
AT30 Product Release For more information call 610.330.9000, fax 610.330.8510, or access our sales brochure (JF5018-00).
NEWS February 2004HindlePower at Electric Power 2004HindlePower, Inc. will be exhibiting at the Electric Power Show in Baltimore, MD on March 30th thru April 1st. Featured is our AT Series battery chargers which include the first fully certified DNP/Mod communications system. We hope to see you there! NEWS January 2004
HindlePower, Inc.
Receives
NEW Patent Allowance
NEWS November 2003
NEWS April 2003HindlePower to Talk at
BATTCON®
and Exhibit New Products
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Taking full
advantage of the wealth of new information tools the internet has created,
HindlePower is utilizing the popular web site 
During 
HindlePower
at Battcon
2009®
HindlePower
values our customers and their ongoing needs. We take pride in our
determination to provide them with phenomenal customer service and
quality products. In keeping with a long tradition, we would like
to inform you that our office and plant will be closed for two (2)
weeks during the holiday season from December 20 until January 4. We will
reopen on Monday January 5, 2009. During this time, our staff
will have the chance to rest, re-energize and spend quality time with
their families. 
HindlePower
values our customers and their ongoing needs. We take pride in our
determination to provide them with phenomenal customer service and
quality products. In keeping with a long tradition, we would like
to inform you that our office and plant will be closed during the
Christmas holiday week from December 24 until January 1. We will
reopen on Wednesday January 2, 2008. During this time, our staff
will have the chance to rest, re-energize and spend quality time with
their families.
In
an effort to better assist your product technicians, our staff now
offersformal HindlePower Battery Charger
Technical Training & Certification. This training is best
done here at our facility but if you prefer, we are readily available to
perform training at your facility*. Training sessions cover product
line introduction, charger theory, the start-up process, troubleshooting,
and much more. A good portion of this program is dedicated to �hands
on� training. We conclude the program with a final exam and
Certification. Students who successfully complete this course will
be recognized as �Certified HindlePower Battery Charger
Technicians.� 
Using
the Remote Sensing feature is easy. There are two (2) positive and
negative stud terminals located on every AT Series I/O panel, used
exclusively for Remote Sense. Just move the charger's two (2)
internal sense leads from the normal dc output terminals (TB1+/-) to the
Remote Sense terminals. Wire #s vary from product line.
Next, run a user-supplied twisted pair of wire to the battery terminals
and... viola (excuse my French)! You are monitoring
battery terminal voltage, and compensating for it as well. See
figure to right.
Back in March, we announced our
HindlePower
values our customers and their ongoing needs. We take pride in our
determination to provide them with phenomenal customer service and
quality products. In keeping with a long tradition, we would like
to inform you that our office and plant will be closed during the
Christmas holiday week from December 26 until January 1. We will
reopen on Tuesday January 2, 2007. During this time, our staff
will have the chance to rest, re-energize and spend quality time with
their families.
We understand this new process may not be acceptable to all documentation recipients. Therefore if any of our customers and/or end-users insist paper hardcopies be mailed to them, we will continue to do so on an
job-by-job basis, when specifically requested on purchase orders. All new e-file transmittals will specifically note that paper hardcopies of supplied documentation are in fact available if required.
The elimination of shipment of paper hardcopies will free our engineering staff from clerical work so they can concentrate their efforts on delivering further documentation ahead of schedule.
Our friend
Dave Scroggins at Alcad Standby Batteries recently helped us discover a
minor flaw on the HindlePower web site. It seems he was looking
for service instructions on how to replace the AT Series main control pc
board for a unit in the field. After reviewing this request, we
saw that our current document was out-of-date, due to the new
AT10.1/AT30 product configurations. We followed up his request by
creating a new service instruction (
Feel free
to browse the 
Back
in June, we announced that certain units of the 
press release
